Shipping policy

Goodsnet Shipping Policy

At Goodsnet we strive to deliver your orders promptly and efficiently across New Zealand, Australia, and selected Pacific Island nations. Below, you will find details about our shipping options, timeframes, and policies.

Shipping Options and Delivery Times

We offer the following shipping options:

New Zealand

  • Standard Shipping
    Estimated Delivery: ~3 business days, delivered to your letterbox.
    Please confirm the exact delivery timeframe when completing your order.

  • Express Shipping
    Estimated Delivery: Next working day, delivered to the door.
    Please confirm the exact delivery timeframe when completing your order.

  • Rural Delivery
    Estimated Delivery: Add 1–2 business days to your selected method.
    Note: We use NZ Post Courier for rural deliveries. Delivery time and availability depend on your address, postcode, weight, and parcel size, and will be shown at checkout.

  • Click & Collect (If Applicable)
    Ready for pickup within 1 business day.

Australia & Pacific Islands (Fiji, Samoa, Cook Islands, Tonga, etc.)

  • Estimated Delivery: 3–10 business days depending on destination.

  • Actual delivery timeframe will be calculated at checkout based on your location and parcel size.

  • Customs clearance may add time.

  • Some destinations may have service limitations or restrictions on perishable items.

Order Processing Times

  • Orders placed before 12:00 PM NZT on business days are processed the same day.

  • Orders placed after this time, on weekends, or public holidays are processed the next business day.

Delivery Timeframes

Delivery estimates are provided by our courier partners and may vary due to location, weather, customs, or unforeseen delays.
Please check the final delivery timeframe shown at checkout before confirming your order.

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with a tracking number. You can track your parcel via the New Zealand Post or relevant international courier website.

Delivery Locations

We deliver to:

  • All valid street addresses within New Zealand (excluding PO Boxes)

  • Residential and business addresses in Australia

  • Selected Pacific Island nations including Fiji, Samoa, Cook Islands, and Tonga

Note: We do not deliver to PO Boxes. Please use a physical delivery address to avoid delays.

Free Shipping

We may offer free shipping promotions. Any current free shipping thresholds will be clearly displayed at checkout.
Free shipping may not apply to express or international deliveries unless specifically stated.

Missed Deliveries and Re-Delivery

If no one is available to receive your order, couriers may leave a card or attempt redelivery.
Re-delivery fees may apply if parcels are returned due to incorrect, incomplete, or undeliverable addresses.

Shipping Restrictions

We do not ship hazardous goods or items prohibited by local laws.
Some perishable items may be excluded from international shipping due to food safety or customs regulations.
Additional time may apply for remote or restricted delivery zones.

Damaged or Missing Packages

If your order arrives damaged, please notify us within 48 hours and include photographs.
If your order is lost in transit, contact us as soon as possible so we can assist with an investigation.

Contact Us

If you have any questions about shipping, please get in touch:

Email: info@goodsnet.net
Business Hours: 9:00 AM – 5:00 PM (NZT), Monday to Friday