At Goodsnet Holdings Ltd, our supply chain assurance program is built on principles of resilience, quality, sustainability, and accountability. We apply world-class standards to ensure that every product, process, and partner meets or exceeds expectations, protecting both our customers and our brand reputation across New Zealand and Australia.

1. Risk Assessment and Management

We proactively identify and manage supply chain risks, including geopolitical issues, logistics disruptions, supplier dependencies, and regulatory changes. Strategic planning and scenario analysis help us maintain continuity and minimise financial exposure.

2. Supplier Evaluation and Selection

All suppliers undergo stringent pre-qualification and periodic reassessment based on:

• Quality and safety track record
• Ethical and environmental compliance
• Security and operational controls
• Capacity to meet regulatory and customer expectations

Only those aligned with our standards and values are onboarded.

3. Quality Assurance & Supplier Quality Management (SQM)

Goodsnet is committed to delivering consistently high-quality products that meet the expectations of consumers and the standards set by New Zealand Food Safety. Our Supplier
Quality Management (SQM) framework underpins this commitment through five core pillars:

a. Measuring the Cost of Quality

We track the full cost of maintaining excellence, including:

• Prevention (inspection, testing, training)
• Appraisal (supplier audits, system checks)
• Failure (non-conformance, recalls, customer complaints)

This data-driven approach optimises reliability and cost-efficiency.

b. Cost Recovery for Supplier Non-Conformance

We enforce accountability through a structured cost recovery policy:

• Suppliers may be invoiced for logistics, disposal, or admin costs
• Root cause analysis and corrective actions are mandatory
• Repeat violations may trigger probation or delisting

This encourages high performance and continuous improvement.

c. Supplier Audits & Site Evaluations

Our audit program focuses on:

• HACCP/GMP compliance and food safety systems
• Traceability, labelling, and documentation
• QA protocols and service responsiveness
• Compliance with MPI and NZ import regulations
• Audits inform supplier qualification and corrective action planning.

d. Supplier Scorecards & Benchmarking

We maintain transparent quarterly evaluations using standard scorecards measuring:

• On-time delivery and accuracy
• Non-conformance rates and resolution speed
• Quality incidents and documentation quality

These KPIs guide supplier engagement and performance reviews.

e. Continuous Improvement

Goodsnet regularly updates its QA systems through:

• Ongoing training and capacity building
• Regulatory and protocol updates
• Investment in systems like Unleashed for traceability

This ensures scalability and readiness for future market demands.

4. Supply Chain Security

We protect our operations from physical, digital, and procedural threats by:

• Implementing cybersecurity and access controls
• Vetting suppliers for security compliance
• Monitoring freight and warehousing partners

5. Sustainability

Goodsnet integrates environmental and social responsibility into all supply chain decisions by:

• Choosing suppliers who meet sustainable sourcing criteria
• Minimising waste, emissions, and packaging impacts
• Upholding fair labour and ethical sourcing practices

6. Transparency and Traceability

Our technology stack enables full product visibility from origin to customer, supporting:

• Batch traceability
• Incident tracking and recall readiness
• Compliance audits and inventory assurance

7. Compliance

We ensure strict adherence to:

• New Zealand MPI and Food Safety standards
• Biosecurity, customs, and import requirements
• International food handling and labeling laws

Benefits of the Goodsnet Supply Chain Assurance Model

• Reduced Risk: Mitigates disruptions and financial exposure
• Improved Product Quality: Delivers consistent customer satisfaction
• Enhanced Brand Reputation: Builds trust through ethical, high-quality practices
• Operational Efficiency: Streamlines sourcing and fulfilment
• Strategic Advantage: Attracts partners and retailers seeking reliability

Conclusion

Goodsnet’s quality and supply chain assurance program is not just a compliance function—it’s a strategic asset. With robust controls, measurable KPIs, and a collaborative supplier network, we protect our brand, deliver excellence to customers, and ensure long-term business success.